🧩 Why Join Us

User Interviews is a fully remote team and always has been. We are proactive about staying connected to each other despite not sharing the same physical space. Remote culture is real and we care about it—a lot.  We’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates.

On a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement.

🤠 About User Interviews

At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.  That’s why we exist. We help teams set up those conversations, that research, allowing them to discover and embrace user insights. We specialize in participant recruitment and management because you cannot do good research without good participants, no matter how good your other tools may be. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.

📈 Sales Development at User Interviews

We are seeking a remote full-time Sales Development Representative (SDR) whose main goal will be to increase User Interviews’ new business pipeline across the Mid-Market and Enterprise markets. Developing and building relationships with prospects, via a traditional and non-traditional outreach philosophy will be of utmost importance in growing our pipeline.

This role reports to the VP of Sales Development. If you are willing to learn, we offer plenty of training and the ability to move-up in a fast-growing organization. If you’ve got what it takes, then we want you! We are a high-energy, collaborative, team- focused, environment, where you'll be mentored and trained to be your best every day. We take, very seriously, the philosophy of “people first, everything else second". While numbers keep the business running, we recognize that numbers only happen when we create and maintain a work environment that supports the needs and unique attributes of every member of the team. If you bring your best self to work every day, we'll train you for success in selling B2B SaaS.

🚀 Responsibilities

• Making outbound/business-to-business calls, evangelizing and educating potential customers of the value of User Interviews.
• Leveraging emails, LinkedIn, and other outreach methods to set meetings with prospects.
• Follow-up on inbound leads so that we can continue to develop marketing efforts and generate sales.
• Qualifying and initiating relationships with new leads
• Complete daily and weekly reports and maintain customer records in Salesforce (CRM)
• Identify new business opportunities.
• Undertaking associated administration tasks as and when required
• Exceed sales targets as set by Sales Management Team
• Collaborate with Manager to determine necessary strategic sales approaches.
• Collaborate on daily basis with your colleagues and update them on any developments in your work.
• Run consultative discovery calls that introduce User Interviews to our prospects, gather key information, and produce relevant insights for our Account Executives.